Demand Management
The Demand Management section is where sellers manage cancellation and return demands related to orders from end to end. All demands created by customers or the system are centrally listed under this section and can be tracked throughout the entire process.
Demand types are divided into Cancellation and Return. All opened demands are displayed in a list on the Demand Management screen.
Demand List
Demands listed on the Demand Management page are displayed with the following main columns:
Related order, demand ID number, reference number, customer information, demand amount, demand creation date, demand status.
This structure allows sellers to quickly analyze which demand is associated with which order and customer.
When navigating to the details of any listed demand, the page consists of four main templates. These templates allow all information related to the demand to be reviewed step by step in an organized manner.
The Order Information template allows quick understanding of the relationship between the demand and the related order by displaying the key order details at a glance.
This template consists of the following information: Order Code, Order Date, Order Delivery Date, Total Product Amount, Payment Method.
The Demand Information template displays details related to the demand process and its content. This section includes:
Demand ID, party who initiated the demand, demand status, transaction amount, demand type (cancellation / return), reason for demand creation, description.
These details clarify why the demand was opened and which stage it is currently in.
The Products Related to the Demand template details the product or products within the order for which the demand was opened. This section displays:
product name, barcode, product image, seller information.
This makes it clear which products are subject to the demand.
The Demand Movements template shows the step-by-step progression of the demand process with date and time information. The process progresses through the following stages:
Process Started
Approved
Completed
This section presents the current status of the demand and the timeline of previous actions in chronological order.
The filters available on the Demand Management screen allow demands to be managed more easily and efficiently. Sellers can filter demands by:
Process type: cancellation / return Date range: selected start and end dates Demand amount: minimum / maximum values Demand status: pending, new, in progress, closed, cancelled, rejected
This filtering structure reduces operational workload during high demand volumes and helps sellers quickly focus on relevant demands.
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