Customer Management

Overview

The Customer Management feature allows merchants to manage customer profiles, track their purchase histories, and provide customer support. This feature helps merchants build stronger relationships with their customers through personalized communication and after-sales services.

Key Features

• Customer Profiles: View and manage detailed profiles, including order history.

• Order Communication: Communicate with customers regarding their orders directly from the platform.

• Customer Support Integration: Integrate with external customer service systems to manage inquiries and complaints.

How to Use

Please follow the link to access detailed navigation and user guide.

1. Customer Profiles:

   • Go to Customers > Profiles to view a list of all customers.

   • Click on any customer name to access their profile, which includes contact information and order history.

   • You can also add notes or tags to customers for better segmentation and targeting.

2. Order Communication:

   • In the Orders tab, select an order and use the Message Customer option to send an update or request more information.

   • All communication is logged under the order history for future reference.

3. Customer Support Integration:

   • If your business uses a customer service platform, connect it via the Integrations tab.

   • Once integrated, support tickets and customer queries will be visible in the Customer Support section, allowing for seamless resolution.