Order Management

This document describes organizations section.

Overview

The Order Management system allows merchants to track and manage orders from receipt to fulfillment and return. Merchants can view all orders, update their statuses, and manage customer communications from a single interface. The system integrates with logistics providers for seamless shipping and delivery tracking.

Key Features

• Order Tracking: Monitor orders at every stage (processing, shipped, delivered).

• Shipping and Fulfillment: Integrate with logistics providers for order fulfillment or manage manual shipments.

• Returns and Refunds: Process and manage returns and refunds with built-in tools.

How to Use

Please follow the link to access detailed navigation and user guide.

1. Order Tracking:

   • Access the Orders tab from the main dashboard.

   • Each order will display its current status (e.g., Processing, Shipped, Delivered).

   • To update an order status, click on the order ID and select the appropriate status from the dropdown.

2. Shipping and Fulfillment:

   • In the order details, select a shipping provider (if integrated) or manually enter the tracking number if shipping is done offline.

   • Generate and print shipping labels directly from the Shipping section.

   • Customers can track their deliveries via the automatically provided tracking link.

3. Returns and Refunds:

   • Navigate to Orders > Returns to see any pending return requests.

   • Review the request details and authorize the return if applicable.

   • Refunds can be processed automatically via the integrated payment gateways, or you can issue manual refunds if needed.