> For the complete documentation index, see [llms.txt](https://docs.lidiacommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lidiacommerce.com/components/lidia-merchant-console/features/order-management.md).

# Order Management

## Overview

The **Order Management** system allows merchants to track and manage orders from receipt to fulfillment and return. Merchants can view all orders, update their statuses, and manage customer communications from a single interface. The system integrates with logistics providers for seamless shipping and delivery tracking.

## Key Features

* **Order Tracking**: Monitor orders at every stage (processing, shipped, delivered).
* **Shipping and Fulfillment**: Integrate with logistics providers for order fulfillment or manage manual shipments.
* **Returns and Refunds**: Process and manage returns and refunds with built-in tools.

### How to Use

{% hint style="info" %}
Please follow the [link ](/components/lidia-merchant-console/merchant-console-user-guide.md)to access detailed navigation and user guide.
{% endhint %}

1. **Order Tracking**:
   * Access the **Orders** tab from the main dashboard.
   * Each order will display its current status (e.g., Processing, Shipped, Delivered).
   * To update an order status, click on the order ID and select the appropriate status from the dropdown.
2. **Shipping and Fulfillment**:
   * In the order details, select a shipping provider (if integrated) or manually enter the tracking number if shipping is done offline.
   * Generate and print shipping labels directly from the **Shipping** section.
   * Customers can track their deliveries via the automatically provided tracking link.
3. **Returns and Refunds**:
   * Navigate to **Orders** > **Returns** to see any pending return requests.
   * Review the request details and authorize the return if applicable.
   * Refunds can be processed automatically via the integrated payment gateways, or you can issue manual refunds if needed.


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