Capabilities of the Lidia B2C Suite

Product and Digital Asset Management

• Centralizes product data and digital assets, ensuring consistency and accuracy across all sales channels.

• Allows for efficient updates to product descriptions, images, and variants, maintaining a unified brand experience.

Inventory Management

• Ensures real-time stock level synchronization across sales channels.

• Streamlines product availability to prevent over- or under-selling, enhancing operational efficiency.

Content Management

• Provides tools for easy updates and management of website content without reliance on technical staff.

• Enables businesses to quickly adapt to market trends with dynamic content changes.

Customer Management

• Offers smart tools for managing customer profiles, addresses, billing information, and payment data.

• Enhances personalization through insights into customer preferences and purchase history.

Promotion Management

• Features a dynamic rule engine for creating and managing promotions, discounts, and loyalty programs.

• Encourages customer engagement and drives sales with tailored campaigns.

Order Management

• Handles the entire lifecycle of an order, from placement to fulfillment, efficiently.

• Supports cancellations, modifications, and order tracking to provide a smooth customer experience.

Payment & Logistics Integrations

• Seamlessly integrates with diverse payment gateways and logistics providers for global and local markets.

• Ensures secure transactions and optimized delivery processes, enhancing customer satisfaction.

After-Sales Services

• Manages returns, refunds, and cancellations effectively through the Solution Center.

• Acts as a ticket management system to resolve customer issues efficiently, fostering loyalty and trust.

These capabilities ensure the Lidia B2C Suite empowers businesses with robust tools to deliver exceptional customer experiences and streamline operations.