Features
The Powerhouse for Your Digital Success!
Lidia Commerce Engine is the core component of Lidia Commerce Platform and the powerhouse behind all operations.It is a state-of-the-art Backend as a Service (BaaS) solution, designed to empower mid and large businesses with the tools and flexibility needed to excel in the digital commerce space.
Identity Management
The Identity Management feature in the Lidia Commerce Engine is handled by the Lidia Identity microservice, one of the 18 core services that form the microservice-based architecture of the engine. Here's how it functions in relation to the broader Lidia Commerce Engine:
User Authentication and Authorization: Lidia Identity handles the management of user accounts, including both customers and merchants in a marketplace environment. It ensures that users are authenticated (logged in securely) and authorized (assigned the right roles and permissions) to perform specific actions. This is crucial for managing different types of users, such as administrators, sellers, and buyers, especially in multi-vendor environments like marketplaces.
Integration with Existing Identity Providers: The microservice can integrate with third-party identity providers (e.g., OAuth, SAML, LDAP), enabling users to log in with external accounts such as Google or enterprise systems. This simplifies the user management process, especially for businesses with complex, pre-existing user databases.
Secure Data Management: Lidia Identity ensures compliance with security standards, safeguarding personal data and credentials. This is particularly important in online commerce, where sensitive customer and transaction data must be protected from breaches.
Scalability and Flexibility: Since Lidia Commerce Engine uses an API-first, microservice-based approach, the identity service can scale independently. This flexibility allows businesses to handle large numbers of users without impacting performance.
Catalog & Inventory Management
The Catalog & Inventory Management feature in the Lidia Commerce Engine is a critical component that helps businesses efficiently manage their product listings and inventory levels across multiple channels. Here's how it operates:
1. Catalog Management:
Centralized Product Data: The system allows businesses to centralize all their product information in one place, making it easy to create, update, and manage product listings across various sales channels (e.g., online marketplaces, e-commerce stores, and mobile apps).
Product Attributes & Variants: Lidia enables businesses to define detailed product attributes (e.g., size, color, weight) and manage product variants without duplication, ensuring consistency in product representation.
Rich Content Management: Integrated with the Lidia Content microservice, businesses can manage rich media assets like images, videos, and technical documents to enhance the product detail pages.
No-Code Schema Design: Businesses can use Lidia’s no-code tools to design custom product schemas for different categories without needing technical expertise, allowing flexibility in how product data is structured.
2. Inventory Management:
Real-Time Stock Levels: Lidia Commerce Engine provides tools to track real-time inventory levels across multiple warehouses and distribution centers. This ensures accurate stock information is available to both businesses and customers, preventing stockouts or overselling.
Multi-Warehouse Support: Businesses can manage inventory across multiple locations and allocate products based on geographic proximity to customers, optimizing fulfillment times.
Automated Replenishment: Inventory thresholds can be set to trigger automated reordering or alerts when stock levels drop below a certain point.
Third-Party Integration: Lidia integrates with external warehouse management systems (WMS) and Enterprise Resource Planning (ERP) systems, like SAP, to synchronize inventory levels across platforms seamlessly.
3. Multi-Vendor & Multi-Channel Support:
Marketplace Integration: In multi-vendor environments, such as marketplaces, each vendor can manage their own inventory while the platform owner oversees the overall catalog and stock levels.
Channel Management: Products can be listed on multiple sales channels with tailored pricing, descriptions, or availability depending on the channel's audience.
4. Bulk Management Tools:
Bulk Upload & Editing: Lidia provides businesses with bulk upload capabilities (e.g., via Excel or CSV files) for product catalogs and inventory, streamlining the process of adding or updating thousands of SKUs simultaneously.
Bulk Editing: Users can make bulk changes to product attributes, pricing, or inventory in just a few steps, ensuring operational efficiency.
5. Advanced Search & Filtering:
Product Search and Filtering: The Lidia Search microservice allows customers and internal users to easily search and filter through the catalog based on attributes, categories, stock availability, or pricing, enhancing the user experience and aiding in product discovery.
6. Analytics & Reporting:
Inventory Performance Analytics: Businesses can track the performance of their products and inventory with detailed analytics on best-sellers, slow-movers, stock turnover rates, and inventory value. This helps in making informed decisions regarding product assortment, pricing, and stock replenishment.
Sales and Demand Forecasting: The Lidia platform offers insights that help businesses forecast demand and optimize inventory levels, reducing the risk of overstocking or understocking.
The Catalog & Inventory Management feature in the Lidia Commerce Engine is designed to support both direct-to-consumer (B2C) and business-to-business (B2B) environments, providing the flexibility, scalability, and control needed for modern commerce operations.
Payment & Logistics Gateway
The Payment Gateway and Logistics Gateway features of the Lidia Commerce Engine are integral to providing a seamless and efficient transaction and delivery experience. These features are designed to handle secure payments and smooth delivery logistics, ensuring businesses can offer comprehensive digital commerce operations.
1. Payment Gateway Feature:
The Payment Gateway feature in the Lidia Commerce Engine simplifies and secures the transaction process, supporting various payment methods. Here’s how it works:
Key Capabilities:
Integration with Multiple Payment Providers:
Lidia integrates with a range of local and international payment gateways, including credit cards, bank transfers, mobile wallets, and Buy Now Pay Later (BNPL) options. This ensures flexibility for both the business and its customers.
Secure Transaction Processing:
Lidia Commerce Engine ensures that all transactions are encrypted and follow the highest security protocols, including PCI-DSS compliance. This reduces the risk of fraud and ensures that sensitive customer payment information is protected.
Multi-Currency Support:
The platform supports transactions in multiple currencies, allowing businesses to cater to an international customer base. Currency conversions are handled dynamically based on current exchange rates, ensuring accurate pricing for global customers.
Payment Workflow Automation:
Lidia automates various aspects of payment processing, including authorization, capture, refund processing, and settlements. This reduces manual effort and the potential for errors.
Flexible Payment Options:
Businesses can offer installment payments, BNPL, and digital wallet integration for customers. For example, a Marketplace leveraged Lidia’s payment integration to offer loans during checkout, allowing users to make purchases using bank financing instead of credit cards.
Automated Payouts to Sellers:
In multi-vendor environments (e.g., marketplaces), Lidia’s payment gateway handles the automated distribution of funds. After a successful transaction, the system ensures timely payouts to vendors, deducting marketplace commissions where necessary.
2. Logistics Gateway Feature:
The Logistics Gateway feature streamlines the management of deliveries and returns by integrating with multiple logistics providers. It ensures that products reach customers efficiently, with full tracking and support for both domestic and international shipping.
Key Capabilities:
Integration with Multiple Delivery Providers:
Lidia’s Logistics Gateway integrates with leading delivery and fulfillment partners, enabling businesses to offer customers a range of shipping options.
Businesses can choose from pre-integrated providers or add custom logistics solutions based on their operational needs.
Real-Time Shipment Tracking:
Lidia enables customers to track their orders in real time, from dispatch to delivery. The system provides updates on shipping status, estimated delivery times, and proof of delivery.
Multi-Warehouse and Fulfillment Management:
The logistics gateway supports multi-warehouse operations, helping businesses allocate inventory from the most appropriate location based on customer geography. This reduces delivery times and shipping costs.
Automated Shipping Cost Calculation:
Lidia automatically calculates shipping costs based on the customer’s location, the weight/volume of the order, and the selected shipping method. This ensures accurate shipping charges during checkout.
Returns Management:
Lidia’s logistics capabilities also support seamless returns and reverse logistics, allowing customers to initiate return requests and providing them with return labels. This helps streamline the after-sales process and improves customer satisfaction.
Delivery Time Optimization:
For businesses with complex fulfillment needs, Lidia’s logistics gateway includes algorithms that determine the best fulfillment center to ship from, optimizing delivery times. For example, Kaleseramik’s marketplace used Lidia’s order distribution capabilities to assign fulfillment partners based on proximity to customers and stock availability.
Automated Shipping Label Generation:
Lidia’s platform integrates with logistics providers to automate the creation of shipping labels, making the fulfillment process more efficient for vendors.
Summary:
Payment Gateway: Enables secure, flexible, multi-currency payments, with support for various payment methods like credit cards, bank transfers, and installment plans.
Logistics Gateway: Offers end-to-end integration with logistics providers, ensuring smooth shipping, returns management, and real-time tracking across multiple warehouses or distribution points.
Messaging Gateway
Lidia’s Messaging Gateway enhances communication across your digital commerce ecosystem, ensuring seamless interactions between businesses, customers, and partners.
Key Capabilities:
Omni-Channel Communication: Integrates with email, SMS, and in-app messaging platforms to provide consistent communication across multiple channels.
Automated Notifications: Sends out order confirmations, shipping updates, and promotional messages to keep customers informed in real-time.
Customizable Messaging: Supports personalized and dynamic content, ensuring that all communications align with brand voice and customer preferences.
Marketing Campaign Integration: Ties in with Lidia’s marketing tools to send targeted campaigns based on user behavior, improving engagement and conversion rates.
Two-Way Communication: Allows for customer feedback, support requests, and inquiries directly through the platform, fostering stronger relationships and reducing response times.
These features provide a comprehensive solution for handling both payments and deliveries, ensuring operational efficiency and a great customer experience across digital commerce platforms.
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